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frequently asked Questions

What is an electric bike?

It is a two-wheeled pedal transport vehicle that can reach a top speed of 25 km/h and has an electric motor of 250 watts and less.

What is an electric motorcycle (moped)?

It is a passenger transport vehicle with a two-wheel electric motor. The engine power is between 250 W and 4 KW. All electric mopeds in our country are subject to type approval. For this reason, tests of electric mopeds are carried out by test centers accredited by the European Union. It can easily be driven on the road with a license plate and driver's license.

Why do electric vehicles have less range in winter than in summer?

The chemical compound found in your batteries during the winter months makes the reaction more difficult and less efficient. Because of this, it is normal for your electric bikes and motorcycles to reach about 30% less range. In cases where the air temperature falls below zero degrees, the range may be shorter. With the warming of the air, however, your batteries will regain their previous performance.

How economical is the Volta electric motorcycle compared to petrol?

A 50 cc petrol motorcycle burns 2-3 liters of petrol over 100 km. At today's fuel prices, it costs between 1 euro and 1 euro per 100 km. The charging costs for the Volta electric scooter are between 0.7 euros and 1 euro per 100 km. In comparison, traveling on a petrol motorcycle is 25 times more expensive than on an electric motorcycle.

What is the maintenance benefit of the Volta electric motorcycle?

Electric motorcycles are based on a motor, a battery that powers that motor and a rider that controls that. All other parts are the same as on petrol motorcycles. It is well known that some parts such as oil and filters are changed regularly during the maintenance of petrol motorcycles. However, Volta electric motorcycles do not have this type of part replacement. This saves the user money and time.

What is the special consumption tax rate (SCT) for electric motorcycles and bicycles?

Electric motorcycles are subject to registration, the dealer pays 3% SCT for you. Since electric bicycles do not require registration, the factory pays 3% SCT.

Is the motor vehicle tax (MTV) paid?

Our electric mopeds and bicycles are not subject to the MTV. You don't have to pay MTV.

Are electric motorcycles subject to inspection? How long is it finished?

Electric motorcycles are subject to inspection like petrol motorcycles. However, their trials are narrower. Brakes, lights, tires are checked. The first examination takes place 3 years later, the further examinations at intervals of 2 years.

Do I need a driving license to use electric mopeds and electric bicycles?

Electric bicycles can be used safely and without a driver's license if you comply with the traffic regulations, as they are equated with bicycles according to the road traffic regulations. According to the new Road Traffic Act, electric mopeds can be driven with all driving license classes, including driving license class B. To clarify, all driver's license classes cover mopeds, namely the M class. It is not necessary to obtain a class A driver's license with a motorcycle driver's license to use an electric scooter.

Do electric motorcycles (mopeds) and bicycles need license plates? How much does it cost?

Electric bikes do not require a license plate. License plate is required for electric motorcycles (mopeds). According to the new application, however, traffic insurance is not sought. Thus, the license plate can only be issued at the expense of a notarial license.

What are the Volta Electric Motorcycle (Moped) warranty terms?

Our guarantee conditions can be found in the guarantee documents that accompany our vehicles. To ensure that your vehicle's warranty is not voided, you should have regular maintenance carried out by authorized service companies.

How should Volta Electric Motorcycle be charged? Is it inconvenient to charge before the battery runs out completely?

Contrary to what is known, charging your motorcycle's battery by completely discharging it will not benefit your batteries. Gel batteries specially produced for Volta electric motorcycles have no memory effect due to their chemistry. Therefore, charge your batteries as often as possible. This will extend the life of your batteries and increase their performance.

What are Volta Electric Motorcycle Safe Terms of Use?

Before setting off on your Volta electric motorcycle, thoroughly check tire air, brakes and all lighting equipment. Always wear a helmet during use. A helmet is not just a device that is required by law. It prevents your head from getting hit in possible accidents. All conditions for safe use are listed in your warranty documents. Please don't start without reading.

Are there parts that need to be changed regularly?

Batteries, brake axles and tires are wearing parts. The wear of these parts reduces the performance of your motorcycle (moped). Please replace your parts at authorized service centers under the conditions specified in the user manual.

Can I wash my electric motorcycle?

Do not wash your vehicle with high pressure water. Do not expose your vehicle to water near the center shaft of the rear wheel. We can wash your vehicle by drying it with low pressure water after the washing process is complete without using any chemicals.

Is it a problem if I drive through puddles in rainy weather?

Puddles near the rear wheel shaft are dangerous for your motorcycle (moped). Your motor can take water while driving through here, the motor taking water will short out and burn out in a very short time.

How long will my electric motorcycle charge?

Our motorcycles (mopeds) last 6-8 hours with lead-acid batteries and 2-3 hours with lithium-ion batteries. Your chargers may continue to provide power due to voltage changes in the power grid. For this reason, if your vehicle still charges more than 12 hours for lead-acid batteries and 5 hours for lithium-ion batteries, please disconnect your vehicle from the charger and take a charger to the nearest service.

Can I charge my electric vehicle with a different charger model?

Our company's batteries should only be charged with the chargers provided by our company. Considering the charger and the battery compatible is very important for the life of your batteries. Charging with the wrong charger may cause your batteries to swell, reduce the range and shorten their life.

I will not be using my electric vehicle for a long time. How should I store it?

The batteries in your electric vehicles should be charged at least once a month. The battery life of the vehicle that is not charged once a month will become shorter. Be sure to turn off the fuse of your vehicle that will not be used for a long time. The batteries of vehicles left uncharged for 3 months or more with the fuse switched on will deteriorate significantly.

What is the load capacity of an electric motorcycle?

The load capacity of your vehicle is specified in the technical documentation. If you carry more weight, your vehicle; Parts of the chassis, suspension, tires, jiffy stand and center leg can be damaged. Please use your vehicle in the stated capacity.

How high is the climbing ability of an electric motorcycle?

using your vehicle in excess of the factory specified gradeability; The motor drive can damage your computer and/or your main cable. They have been climbing steep slopes for a long time; The vehicle increases the engine and driver temperature. These surges in excess of capacity can cause your engine or driver to burn.

My vehicle drives less than the km specified in the factory data.

Your vehicle's range data has been factory tested with a 75kg rider in calm air on a level road. Ambient conditions such as sloping roads, wet conditions, wind and low temperatures can affect the range of your vehicle. In addition, 75 kg drivers, incorrect brake settings and incorrect tire pressure will shorten your range. Driving on steep slopes also reduces the range of the vehicle.

Can I connect an external alarm, LED or USB charger to the vehicle?

Alarm systems that are not originally supplied from the factory will damage your vehicle's battery. Please do not connect electronic components such as alarms, lights, USB chargers to your vehicle without permission from the authorized service.

Shipping Terms

We use all major carriers and local courier partners. You will be asked to select a delivery method during the checkout process.

What is the shipping policy?

Once your order has been placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order has been fulfilled you will receive an email notification with your tracking information. Shipping costs will not be reimbursed in the case of returns.

Do you ship abroad?

Yes, we ship all over the world. Shipping costs apply and will be added at checkout.

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